Terms & Conditions

1. Company Information & Legal Framework

These Terms & Conditions ("Terms") govern the use of services provided by: 800 FIX MY CAR MOBILE AUTO REPAIR SERVICES LLC Registered in Dubai, United Arab Emirates Trade License: Dubai Economy & Tourism Website: www.800fixmycar.ae | Toll-Free: 800 36262 These Terms are governed by and comply with: • UAE Consumer Protection Law (Federal Law No. 15 of 2020 and its Executive Regulations) • UAE Commercial Companies Law (Federal Law No. 32 of 2021) • UAE E-Commerce Law (Federal Law No. 1 of 2006 as amended) • UAE VAT Law (Federal Decree-Law No. 8 of 2017) • Dubai Consumer Rights regulations and DED guidelines By accessing our Website, Application, or engaging any of our services, you agree to be legally bound by these Terms.

2. Services Offered

800FixMyCar.ae provides professional automotive services including but not limited to:

• Mobile auto repair and vehicle diagnostics
• Car battery replacement and jump start
• Tyre replacement and installation
• Oil change and scheduled maintenance
• Transmission and mechanical repairs
• AC compressor and alternator replacement
• Towing and roadside emergency assistance
• Preventive vehicle inspections
• Annual service contracts (Silver, Gold, Platinum)

All services are subject to availability, vehicle condition, safety assessment, and the technician's professional judgment.

3. Bookings & Service Acceptance

Bookings may be placed via our Website, Application, WhatsApp, telephone, or authorized sales channels.

• All bookings are subject to confirmation and availability.
• The Company reserves the right to decline or cancel any booking at its sole discretion.
• Customers must ensure accuracy of vehicle details, service location, and contact information.
• By confirming a booking, you agree to these Terms & Conditions in full.
• Confirmation of booking does not guarantee a fixed arrival time; estimated times are provided as a guide only.

4. Pricing, VAT & Payments

All prices displayed are in UAE Dirhams (AED) and are inclusive of VAT at the applicable rate (currently 5%) as required under the UAE VAT Law (Federal Decree-Law No. 8 of 2017). A VAT invoice will be issued for all services upon request. Payment terms:

• Full payment may be required prior to service dispatch or upon completion, as specified at booking.
• Accepted payment methods: cash, credit/debit card, bank transfer, and approved digital payment methods.
• The Company reserves the right to revise prices without prior notice, subject to UAE Consumer Protection guidelines.
• Price quotations provided via phone or WhatsApp are indicative and subject to on-site vehicle assessment.

Fraudulent chargebacks or unauthorized payment disputes following confirmed service delivery may result in debt recovery action, blacklisting, and legal proceedings under UAE law. A late payment surcharge of up to 2% per month may apply to overdue amounts.

5. Consumer Rights — UAE Consumer Protection Law

In accordance with Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, customers are entitled to:

• Receive services of acceptable quality and fitness for purpose
• Receive accurate information about services and pricing before confirmation
• A written receipt or invoice for all transactions upon request
• File a complaint with the Dubai Economy & Tourism (DET) if their rights are violated
• Protection from misleading advertising or deceptive commercial practices

Customers may escalate unresolved complaints to the UAE Ministry of Economy's Consumer Protection Department or the Dubai Economy & Tourism (DET) – Consumer Rights Department.

6. Cancellation & Refund Policy

Cancellations must be notified before technician dispatch to avoid cancellation charges.

• Cancellations after technician dispatch may incur a call-out fee.
• Installed, used, opened, or special-order parts are non-refundable unless a manufacturing defect is confirmed.
• Batteries, electrical components, lubricants, and consumables are non-refundable after installation.
• Refund requests are subject to technical inspection, management review, and supplier approval.

Approved refunds will be processed within 14–30 business days, depending on the original payment method and applicable banking timelines, in compliance with UAE Consumer Protection regulations. Refund requests must be submitted within 7 days of the service date. Requests submitted beyond this period may not be eligible for consideration.

7. Warranty

Warranty coverage is subject to the following conditions:

• Defects caused by manufacturing faults are covered under applicable manufacturer warranty periods.
• Parts supplied may include OEM-equivalent, aftermarket, or supplier-approved components, clearly communicated at the time of booking.
• Warranty is void in cases of: misuse, negligence, unauthorized modification, accident damage, improper storage, or tampering.
• Emergency roadside repairs are intended to restore basic vehicle mobility and do not constitute a permanent repair guarantee.
• Warranty claims are subject to technical inspection and supplier confirmation.

Warranty does not cover pre-existing vehicle faults, wear and tear, or conditions unrelated to the specific service performed.

8. Limitation of Liability

To the maximum extent permitted under UAE law and the UAE Consumer Protection Law:

• The Company's total liability shall not exceed the value of the specific service or product for which the claim arises.
• The Company shall not be liable for indirect, consequential, or loss-of-profit damages.
• The Company shall not be liable for pre-existing vehicle faults, hidden defects, worn components, or unrelated vehicle failures.
• The Company shall not be responsible for delays caused by traffic, weather, force majeure, supply chain disruptions, or inaccurate customer-provided information.
• The Company shall not be liable for damages arising from customer-supplied parts or materials.

Nothing in these Terms limits the Company's liability for death, personal injury, or fraud caused by gross negligence, as such exclusions are not permitted under UAE law.

9. Customer Obligations

Customers agree to:

• Provide accurate vehicle information, service location, and contact details.
• Ensure the vehicle is parked in a safe, legal, and accessible location.
• Not misuse emergency or roadside assistance services.
• Treat Company staff and technicians with respect; abusive, threatening, or unlawful conduct will result in immediate service termination and may be reported to UAE authorities.
• Stop operating the vehicle immediately if post-service warning signs, overheating, fluid leaks, or abnormal noises occur.

By engaging our services, customers authorize the Company to inspect, diagnose, test-drive, lift, move, or operate the vehicle as reasonably necessary to deliver the requested service. The Company may photograph or video-record vehicle condition and completed work for quality assurance and legal purposes.

10. Data Protection

The Company processes customer personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) as detailed in our Privacy Policy. By accepting these Terms, you confirm that you have read and accept our Privacy Policy available at www.800fixmycar.ae/terms.

11. Intellectual Property

All content on the 800FixMyCar.ae Website and Application, including logos, designs, images, text, videos, and software, is the exclusive intellectual property of 800 FIX MY CAR MOBILE AUTO REPAIR SERVICES LLC. Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited and may be subject to legal action under UAE intellectual property laws.

12. Force Majeure

The Company shall not be liable for failure to perform its obligations where such failure results from events beyond reasonable control, including:

• Natural disasters or extreme weather events
• Government orders, restrictions, or regulatory directives
• Strikes, labour disputes, or civil unrest
• Supply chain disruptions or global component shortages
• Internet, telecommunications, or system failures
• Pandemics or public health emergencies

13. Dispute Resolution

In the event of a dispute, customers are encouraged to contact us directly at info@800fixmycar.ae or call 800 36262 to seek an amicable resolution. If a resolution cannot be reached directly, disputes may be referred to: • Dubai Economy & Tourism (DET) – Consumer Rights Department • UAE Ministry of Economy – Consumer Protection Department • Competent Courts of Dubai, UAE These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

14. Amendments

800FixMyCar.ae reserves the right to amend or update these Terms & Conditions at any time in accordance with applicable UAE regulations. Amendments will be published on this page with an updated effective date. Continued use of our services following publication of amendments constitutes your acceptance of the revised Terms.